The Shinjuku Store top > Service guide

Service guide

Please talk with Keio Department Store!
Consultation about shoes

Foot and shoes and Shoe expert of healthy meeting official recognition help search for shoes which they are easy to wear which means of transportation included.
1F Ladies’shoes floor / 5F gentleman shoes floor / 5F sports shoes floor / 7F child article floor

Consultation about formal wear

Sales floor person in charge with authorized qualification of association of Japanese formal wear suggests the clothing depending on scene of ceremonial occasion.
2F ladies' Formal cocktail palace (KOLOR Formal floor) / The third-floor small-sized lily of the valley floor (KOLOR Formal black formal floor) / 4F ladies' black Formal floor / 5F gentleman Formal floor

Consultation about umbrella

Umbrella master of umbrella promotion meeting authorization in Japan advises help and care method of selection of umbrella.

1F Ladies’goods floor

Consultation about present

Including O-chugen (Midsummer Gifts), O-seibo (Year-end Gifts), we do manner and product advice when we send gift item.

6F gift salon / Semibasement liquor, gift floor

Consultation about wedding ceremony

We accept consultation of marriage ceremonial hall and introduction and betrothal present product, present of matrimonial agency.

6F wedding ceremony salon

Consultation about funeral service, ceremonial hall

We accept various consultation about information for funeral service ceremonial hall and Buddhist mass including manner, estimate of funeral service.
On 15th (from 1:00 p.m. to 4:00 p.m.), we heard free conference by judicial scrivener every month.
Require reservation: 03(5324) 0300

6F Buddhist altar, Buddhist altar fittings floor (Ceremopian)

Consultation of pillow

Pillow fitter advises selection of pillow which matched customers including height, model, material.

6F bedclothing floor "Lofty pillow studio"

Consultation of bedclothing

Bedclothing adviser advises selection of bedclothing which customers had.

6F bedclothing floor "sound sleep salon"

Consultation about house

From interior reform such as washing and stretching of cloth or repair of place equipped with a water supply to outward appearance construction including the outer wall roof painting, we accept consultation of house.

6F interior studio

Consultation about health food

Dietician does suggestion of health food which customers had.

8F Refrepia "health food"

Consultation about medicine

Registration distributor asks about consultation or symptom about medicine and suggests medicine which customers had.

8F Refrepia "Mine drug addition"

Consultation about Chinese medicine

Pharmacist, registration distributor asks about trouble and chooses Chinese medicine which customers had.

8F Refrepia "Japanese doe Chinese medicine boutique"

Consultation about supplement

Dietician heard consultation about supplement.

8F Refrepia "HEALTHY-One"

Consultation about care article

Social worker, care worker, housekeeper accepts consultation of care article. As you have stick and rollator, shoes or shin firewood, please feel free to consult.

8F Heartful plaza

Consultation of hearing aid

Authorized hearing aid skill person accepts consultation about hearing aid. To purpose of use, we suggest hearing aid which customers had. ※There is thing with preparation of audition device, too.

8F Heartful plaza

Consultation about gardening

We accept transplantation time of plant and various consultation about gardening including coping method of disease, pest.

Roof synthesis gardening Orient garden

Consultation about saint paulia upbringing

Acceptance time: From 12:00 p.m. to 6:00 p.m.
Consultant including care method and transplantation every season of saint paulia accepts various consultation.

Roof synthesis gardening Orient garden saint paulia corner

Consultation about breeding of pet

We explain dog, cat, small bird, small animal, how to raise by season including aquarium fish clearly in one bred for the first time.

Roof Pez Crown, Yoshida aquarium fish

Pet trimming

We heard pet trimming by charge perfection reservation.
Business hours: From 10:00 a.m. to 5:00 p.m. / It is telephone (directly) 03(5321) 5,352> <reservation
・Wangjiang shampoo course 4,104 yen ...
・Cat Chan shampoo course 6,480 yen ...
※Rate varies according to dog species, cat class. Specifically, ask sales floor person in charge.

Roof Pez Crown (trimming)

We accept repair, reform
Shoes

Charge gentleman shoes, Ladies’shoes repair "shoes repair studio"

Object: Your article
We heard repair of men's shoes, Ladies’shoes ,Handbags.
We may not accept depending on contents. Specifically, ask sales floor person in charge.

1F Ladies’shoes floor

 

Charge Ladies’shoes repair

Object: Purchase product
We may not accept depending on contents of repair. Specifically, ask sales floor person in charge.

1F Ladies’shoes floor

 

Charge gentleman Shoes repair

Object: Purchase product
We accept exchange of sole. As you may not accept depending on contents of repair, ask sales floor person in charge in detail.

5F gentleman shoes floor

 

Repair of charge walking shoes

Object: Purchase product
New Balance is inapplicable.
As you may not accept depending on contents of repair, ask sales floor person in charge in detail.

5F sports shoes floor

Clothing, miscellaneous goods

Repair of charge umbrella

Object: Purchase product
We may not accept depending on contents of repair. Specifically, ask sales floor person in charge.

1F Ladies’goods floor 5F gentleman umbrella floor

 

Size adjustment of ladies' hat

Object: Purchase product
We accept fine adjustment of size with urethane tape or installation of elastic cord. When there is not purchase receipt, it should be charge.

1F Ladies’goods floor

 

Length of the stick adjustment

Object: Purchase product
We adjust to length that matched customers.

4F Ladies’goods floor

 

Rubber exchange of charge stick

Object: Purchase product

4F Ladies’goods floor

 

Repair of charge business bag

Object: Purchase product
We accept exchange such as eggplant pipe or zipper.

5F business bag floor

 

Repair of charge gentleman clothing

Object: Purchase product
We accept repair such as leather accessory, accessories belt.

5F gentleman clothing floor

Clothes

Rectification "reform studio" of charge clothes

Object: Your article

4F reform studio

 

Rectification of men's suit

Object: We accept purchase product inseam, WEST within purchase six months, repair of sleeve.
※Sale product becomes charged.

5F suit floor

 

Charge completion shirt-sleeve length Claws

Object: We accept length adjustment of purchase product shirt-sleeve length.

5F shirt floor

Accessories

Charge accessories reform corner

Object: Your article
※We accept repair such as your jewel, noble metal, accessories and reform of design. We buy only zanzai (Friday, platinum) after processing.

1F accessories floor

 

We repair ring size

Object: Purchase product ※We are charged a fee partly.

Repair of Web substitute / stone flagging down, stone alignment of exchange / accessories of charge finish, heteromorphic rectification / necklace ring low charge account / circle pipe, pull ring

Object: Purchase product

Cleaning service of accessories

Object: Purchase product ※We may be charged a fee. Specifically, ask sales floor person in charge.

6F jewel floor

Cooking equipment, tableware

We polish charge Kiya (Knife, others)

Object: Purchase product ※If it is product of Kiya, we accept even quality of purchase in another store.

Repair of charge VitaCraft Fissler product

Object: Purchase product

Repair of charge WMF kitchenware

Object: Purchase product

6F kitchenware floor

 

Repair of charge HEREND product

Object: Purchase product ※It becomes acceptance only for pendant accessories. Specifically, ask sales floor person in charge.

6 name of each note kiln salon

 

Repair of charge WEDGWOOD product

Object: Purchase product ※It becomes acceptance only for accessories. Specifically, ask sales floor person in charge.

6F WEDGWOOD shop

Furniture, interior

Maintenance of charge house

Object: Others ※We accept interior, maintenance, reform of outer channel.

Maintenance of charge carpet

Object: Purchase product, others ※We accept raveling, repair of tear. We may not accept depending on state. Specifically, ask sales floor person in charge.

Cleaning of charge carpet

Object: Purchase product, others ※We accept partial dirt of handwoven carpet, full-scale cleaning. We may not accept depending on article.

Rebirth of charge paulownia chest

Object: Purchase product, others ※We accept repair of paulownia chest. We may not accept depending on absence of goods.

※There is product which we cannot accept partly. Specifically, ask sales floor person in charge.

6F furniture interior floor

Clock, glasses

Band size adjustment of charge clock

Object: Purchase product, others ※Adjustable thing is best.

Battery exchange of charge clock

Object: Purchase product, others ※We may have time depending on article. Specifically, ask sales floor person in charge.

Overhaul of charge clock

Object: Purchase product, others ※We accept after estimate.

Repair of charge metal belt

Object: Purchase product, others ※Adjustable thing is best. Depending on contents of repair, I may take once.

6F clock clinic

 

Band size adjustment of clock

Object: Purchase product ※Adjustable thing is best.

6F clock floor

 

Repair of charge glasses

Object: Purchase product, others ※Thing possible of repair is best.

6F glasses floor

Kimono accessories

Stain removal, original Bolsterer processing, dyeing, sandal thong adjustment, sandal thong exchange of makeover, kimono of dyeing change for, kimono of washing tension, kimono of raw washing, kimono of charge kimono

Object: Purchase product, others

Bone poor repair out of repair, umbrella of repair, umbrella rib curve of charge umbrella rib buckling up

Object: Purchase product

※Rate varies according to kimono.
※Product which we cannot accept by states has repair.

Sales floor on the sixth floor in Japanese dress

Stationery, child article

Repair [object: in our restaurant thing of brand with the handling] of overall charge import writing implements, domestic writing implements, office supplies

7F stationery floor

Repair [object: purchase product] of name pen

Target brand: Killer whale grouper Sanby

7F seal, print floor

We take order
Food

Bunmeido castella

We can put letter and pattern that customers is hoped for in castella. From all six colors, you can choose to three colors. It costs 3,240 yen per one color.
[acceptance period] 2-4 weeks

Semibasement Bunmeido Tokyo

Accessories, clock

Accessory order

In addition to normal order, we take party and color custom order of stage accessories (tiara necklace earrings).
[acceptance period] Approximately two weeks

1F accessories floor "Mariko"

 

Selling by piece accessories

I make necklaces of length more favorite than necklace chain lot more than 100 kinds.
[acceptance period] Place handing over - approximately two weeks

1F accessories floor "Mariko"

 

Marriage ring engage ring (order)

Acceptance period varies according to design. Specifically, ask sales floor person in charge.

6F jewel floor

 

Clock belt (stone country)

For more information:
[acceptance period] Approximately 2-3 weeks

6F clock floor

Flower

Flower order for ceremonial occasions

Use adjusts to budget and takes order.
※Acceptance period varies according to contents of order. Specifically, please talk with sales floor person in charge.

1F Flower Shop "Flo let"

 

Flower order for ceremonial occasions

I ask about hope and image of customers and make bridal bouquet.
※Please talk up to ten days before

1F Flower Shop "Flo let"

Ladies’wear

Ladies’wear custom-made pattern order

For more information:
[acceptance period] Custom tailoring: About from four weeks to six weeks / pattern order approximately two weeks - five weeks

4F clothing material, order "takatomi"

 

Dress blouse pattern order

Please refer for the details in sales floor.
[acceptance period] Approximately four weeks

6F HOBBYRA HOBBYRE

 

Puppy RALU

We take pattern order such as concert, chorus clothes.
[acceptance period] From three weeks to one month

2F cocktail palace

Men's clothes

Men's suit custom tailoring easy-fit-order system

Easy custom-made sales floor on the fifth floor

 

Men's suit pattern maid

Target brand: Brera, Tod House

5F suit floor

 

Target brand: Allegri, Gotairiku, J.PRESS, NEWYORKER, D'URBAN, Aquascutum, DAKS, Paul Stuart, TAKEO KIKUCHI, Calvin Klein, Pierre Cardin.
※Acceptance period varies according to each brand.

Each the fifth-floor shop

 

Shirt order shirt

You have you choose cloth and can choose neckband types from pattern. We heard ladies'.
[acceptance period] Approximately three weeks

5F order shirt floor

Sporting goods

Golf bag nameplate

Purchase product (other than reduction in price product) is free. We accept quality of reduction in price product, holdings in charge.
[acceptance period] 1-2 weeks

5F golf article

Miscellaneous goods, sum miscellaneous goods

Japanese sandals (custom tailoring)

We have stand of Japanese sandals to S - 3L. Please choose material, color, model.
[acceptance period] Approximately one month

Sales floor (Yotsuya Sanei, Ginza Zenya) on the sixth floor in Japanese dress

 

Bag (pattern maid)

Please choose cloth.
[acceptance period] Approximately one month

Sales floor (Yotsuya Sanei, Ginza Zenya) on the sixth floor in Japanese dress

Interior, bedclothing

Furniture (Iwayado chest, total Aizu paulownia chest)

Acceptance is possible with full order, resize.
[acceptance period] From two months to four months

6F pantechnicon

 

System furniture (Maebelle Toko)

[acceptance period] Estimate

6F pantechnicon

 

Order curtain

Kawashima Selkon Textiles, cloth spread style, fisuba, SANGETSU, MANA trading.
[acceptance period] Estimate

6F interior fabric

 

Carpet (cloth way)

We spread and are crowded and we put and are with floor. In the case of special size, paper pattern is necessary.
[acceptance period] Estimate

6F interior fabric

 

France Bed Simmons bed, futon (Nishikawa / Nishikawa Sangyo of the Showa era), cover ring

[acceptance period] France Bed Simmons bed: 1-1 months half / futon, cover ring: From three weeks to one month

6F bedclothing floor

Gift certificate, book, stationery, child article

Cards type gift certificate (original order card)

Design or customers which we offered makes original Cards using photograph and picture (print or data) you have.
※The date varies according to the number of orders time.

6F gift certificate floor

 

Business card, postcard print

We have you choose design, style of handwriting, paper and make prints. (there are order and pattern)
[acceptance period] Approximately ten days ※It varies according to order contents.

7F seal, print floor

 

Seal, rubber stamp

We have you choose among style of handwriting sample and produce.
[acceptance period] Approximately one week

7F seal, print floor

 

Nameplate

We have you choose design, style of handwriting, material and produce.
[acceptance period] Approximately 1-2 weeks

7F seal, print floor

 

Certificate of merit complete works copying

You have manuscript and do copying.
[acceptance period] Approximately one week

7F seal, print floor

 

My babies' bear

We have you choose among two colors of teddy bears and make by height, the weight when we were born. Embroidery such as the date of birth is classified into sole, too. In addition, it is optional and makes bib which we embroidered message on.
[acceptance period] Approximately one month

7F toy floor

 

Dream bear anniversary Snoopy

We make by the weight when we were born. We put the name, the date of birth, the weight in sole by embroidery.
[acceptance period] Approximately one month

7F familiar

We accept name case
Confectionery

Lois Dar [object: purchase product]

We present chocolate plate which can fill in hall cake in you in customers of purchase.

Semibasement Lois Dar

 

Antenor [object: purchase product]

We place the name and message you like in plate in customers of purchase more than cake 1,080 yen.

Semibasement Antenor

 

Bunmeido Tokyo [object: purchase product]

We have you choose from "celebration" "family celebration" "Kotobuki" and put the name you like. (as for the size of castella six kinds)

※It takes approximately 1 week.

Semibasement Bunmeido Tokyo

Men's clothes

Charge jacket [object: purchase product]

We put name in jacket which had you purchase.

5F suit jacket floor

 

Charge gentleman suit [object: purchase product]

We put name in suit jacket which had you purchase.

5F suit floor

 

Charge ready-made shirt [object: purchase product]

We put name in shirt which had you purchase.

5F shirt floor

 

Charge order shirt [object: purchase product]

We put name in shirt which you ordered.

5F order shirt floor

Tableware, kitchenware, life miscellaneous goods

Charge glassworks Narumi [object: purchase product]

Only for target product accept. There is free product partly, too.

Charge polishing shop syndicate tumbler [object: purchase product]

Only for target product accept.

Charge Tamagawa lacquerware [object: purchase product]

Only for target product accept.

Charge chopsticks [object: purchase product]

Only for target product accept.

6F tableware floor

 

Kiya (Knife) [object: purchase product]

6F kitchenware floor

 

Charge Royal Copenhagen (ear plate) [object: purchase product]

Specifically, ask sales floor person in charge.

Charge Okura Art China [object: purchase product]

It becomes acceptance only for target product. Specifically, ask sales floor person in charge.

6 name of each note kiln salon

 

Charge WEDGWOOD [object: purchase product]

It becomes acceptance only for target product. Specifically, ask sales floor person in charge.

6F WEDGWOOD shop

 

Charge towel [object: purchase product]

It becomes acceptance only for some brand towel (the infield).

6F towel floor

 

Charge cloth spread style fabric article [object: purchase product]

Cushion cover accepts name case to fabric article. There is thing which cannot accept partly.

6F cloth spread style

Jewel, clock

Marriage ring engage ring [object: purchase product]

To ring which had you purchase, we accept carved seal.

6F jewel floor

 

TAG Heuer CITIZEN clock [object: purchase product]

A lot of charge clocks [object: purchase product]

The number of style, the letters, style of handwriting includes limit.

6F clock floor

Kimono accessories

Charge furoshiki (kimono shop) [object: purchase product]

Is charge Clothes (kimono shop); [object: purchase product]

Rate varies according to material, the number of the letters. Model raising may be necessary.

yuryogakuoku*meinyu re (Ginza Zenya) [object: purchase product]

Rate varies according to style of handwriting, the number of the letters.

Sales floor on the sixth floor in Japanese dress

 

Charge many years writing brush, writing brush, Japanese fan [object: purchase product]

※Kyukyodo original product
※Japanese fan becomes the handling only for the summer.

6F Kyukyodo

Stationery article

Overall import writing implements [object: purchase product]

Overall domestic writing implements [object: purchase product]

It is for brand with the handling in Keio Department Store Shinjuku.
※We are charged a fee by style of handwriting partly

Overall charge system notebook [object: purchase product]

Overall charge leather products [object: purchase product]

It is for brand with the handling in Keio Department Store Shinjuku.

Charge album [object: purchase product]

Target brand: fueru Nakabayashi

Charge frame [object: purchase product]

Target brand: Curse cherry blossom

Charge terrestrial globe [object: purchase product]

Target brand: ripuruguru Watanabe

7F stationery floor

Child article

Charge familiar [object: purchase product]

Silverware: The weight is classified into silver product (photo frame, spoon) on the name, the date of birth.
Name album: The name, the date of birth are put in the title of album by embroidery.

7F familiar

 

The charge Miki house first [object: purchase product]

Silverware: The name, the date of birth are put in the silver product (BAER with spoon charm).
Album: The name, the date of birth are put in the album.
Tableware (only as for the earthenware): The name is put.

The 7F Miki house first

Toward inconvenient one of body, the advanced age
Ostomate-adaptive toilet

It is in Haat fully multifunctional restroom. (8F performs pouch bottle cleaning type.)

/ Food Mall on 8th floor side Haat fully multifunctional toilet in 5F women's, each men's Haat fully multifunctional toilet

Wheelchair rental

We offer self-run type (type to operate by yourself) and assistance type (type which we can move by person of assistance pushing mainly).

1F front reception desk / 1F south reception desk

Shopping car rental for the elderly

We offer silver shopping car for customers inconvenient of body and customers of advanced age.

1F front reception desk / 1F south reception desk

Folding bed

It is bed which even adult can use for diaper substitute and change with size to be able to lie.

4F 8F Haat fully multifunctional toilet / Haat fully multifunctional toilet of 5F 6F women's, each men's toilet

Public telephone for wheelchair

We install in position that is lower than general public telephone to be able to use even wheelchair.

The 1F front entrance 1 size elevator side / The 6F toilet side / The 8F 2 size elevator side

Sign language assistant

We help that customers inconvenient of ear feels relieved and can do shopping. ※Specifically, visit to sales floor person in charge.

Each floor

Large-scale fitting room

We installed extensive Large-scale fitting room in men's clothes floor. Frontage is available with wheelchair widely.

5F men's clothes order salon

Rest room

・Rest space (rest station 3F - 8F)

※Only 4F becomes women-only rest station.

・Resting lounge for babies (7F): Nursing room, diaper spare bed, clean water, water heater for exclusive use of milk formula, drink vending machine, place pace.

・Smoking area (8F restaurant side / roof)

・Drink vending machine (5F - 7F, the roof)

Elevator

Elevator is broken into by from front entrance and is on the left (the stairs side). Elevator which does not stop is on the roof and the semibasement.

One of the use, please use Keio Line Shinjuku Station elevator by elevator from Keio Line communication mouth of the first basement to 1F.
As for Keio Line Shinjuku Station elevator, in the first basement, there is 1F on the Flower Shop side of south side entrance on the selfish right hand for food floor entrances.

Consultation about care article

Social worker, care worker, housekeeper accepts consultation of care article. As you have stick and rollator, shoes or shin firewood, please feel free to consult.

8F Heartful plaza

Consultation of hearing aid

Authorized hearing aid skill person accepts consultation about hearing aid. To purpose of use, we suggest hearing aid which customers had. ※There is thing with preparation of audition device, too.

8F Heartful plaza

With small child toward the visit
Baby stroller rental

1F front reception desk / 7F Resting lounge for babies / The 8F 2 size elevator side

Toilet for child

Restrooms for boys Ladies' room (1F - 5F, the 7F .8 floor restaurant side) / men's room (roof floor)

Toilet with toilet seat for child: 7F toilet

Toilet with babies' keep: Each floor (only as for the 2F, women-only) of 1th-8th floors

Toilet with diaper spare bed: Ladies' room (each floor of 1th-8th floors) / man toilet (1.3.5.7.8 floor)

Resting lounge for babies

Nursing room, diaper spare bed, clean water, water heater for exclusive use of milk formula, drink vending machine, place pace

7F

Elevator

Elevator is broken into by from front entrance and is on the left (the stairs side). Elevator which does not stop is on the roof and the semibasement.

One of the use, please use Keio Line Shinjuku Station elevator by elevator from Keio Line communication mouth of the first basement to 1F.
As for Keio Line Shinjuku Station elevator, in the first basement, there is 1F on the Flower Shop side of south side entrance on the selfish right hand for food floor entrances.

Assistance dog, pet toward the companion
Assistance dog, pet toward the companion

In you are accompanying a pet, please consider other customers by putting them in the pet case while inside the store. In addition, please refrain from the food section, a coffee shop, the companion to a restaurant.

※A guide dog, a service dog, the deaf person's dog can be accompanied in the whole building.

From foreign countries to one visited Japan
About tax exemption procedure

・About article which foreign tourist (we include Japanese temporary returnee) takes away in the case of the departure, we accept tax exemption procedure. But, in the one where stay in Japan is over six months, exemption from taxation is not received.

・It is limited on the day of the purchase, and tax exemption procedure is accepted. We cannot accept future procedure.

・Purchase amount of money to be targeted for exemption from taxation is different from "general article" in exemption from taxation condition with "expendable supplies".

・As for the exemption from taxation of general article, total public article purchase in the day is targeted for exemption from taxation in higher than tax-included 5,400 yen.
・540,000 yen is exemption from taxation object more than 5,400 yen on the day tax-included as for the exemption from taxation of expendable supplies the expendable supplies purchase total of the inside. In addition, expendable supplies which caught tax exemption procedure pack in transparent bag of with prescribed seal tape. You must not open this bag until you leave Japan. Expendable supplies which we freed from taxation must not use in the country. In addition, you must take out into foreign territory within 30 days.

Credit card (by credit card in the case of payment) of the use is necessary for tax exemption procedure at the time of receipt, Passport, payment. Name of Passport and credit card reward card is limited to the same case.

With receipt cannot free from taxation. When receipt is necessary, we issue by Folin customer Counter.

2F Folin customer Counter

Various service facilities
Information desk

In shop, there is the information desk in first basement food entrance, three places of the 1F front, the south side. Come to the information desk casually if you want to know Keio Department Store commencing with sales floor and service, information for event.
In the detailed place of the information desk, please see floor guide.

Wheelchair, Shopping car for elderly people lending: 1F front reception desk / 1F south reception desk

Baby stroller rental 1F front reception desk (the 7F Resting lounge for babies .8 floor 2 size elevator side is ready.)

2F service counter

・Lost and found (thing lost in shop is best) to service counter

・Temporary cloakroom service for hand luggage (purchase product, others) charge

※Shopping receipt bringing in shop of the day is free.
※There is thing not to be able to take by valuables, freshness product, suitcase and others, circumstances.
※We do custody until 30 minutes before closing time.

・"2 to leave, and to take its ease" shopping (only as for the purchase product): When you are back, we gather up article which had you purchase in each sales floor in service counter, and receiving is service that there is.

※Shopping receipt bringing in shop of the day is free.
※In the case of shopping, please order the effect using service to salesperson in sales floor.
※There are articles not to be able to take partly such as perishables.
※We do custody until 30 minutes before closing time.

・Shipping service (private properties, another store purchase product of customers) charge 

※In the case of delivery only for purchase product in our restaurant, delivery charges become more inexpensive sales floor.
※In the case of shopping, please order the effect using service to salesperson in sales floor.
※We handle cash, gift certificate, cold storage, frozen article partly, and there is article which there is not.
※We do custody until 30 minutes before closing time.

・Tax exemption procedure (purchase product)

・Chinese correspondence

Rest room

・Rest space (rest station 3F - 8F)

※Only 4F becomes women-only rest station.

・Resting lounge for babies (7F): Nursing room, diaper spare bed, clean water, water heater for exclusive use of milk formula, drink vending machine, place pace.

・Smoking area (8F restaurant side / roof)

・Drink vending machine (5F - 7F, the roof)

Elevator

Elevator is broken into by from front entrance and is on the left (the stairs side). Elevator which does not stop is on the roof and the semibasement.

One of the use, please use Keio Line Shinjuku Station elevator by elevator from Keio Line communication mouth of the first basement to 1F.
As for Keio Line Shinjuku Station elevator, in the first basement, there is 1F on the Flower Shop side of south side entrance on the selfish right hand for food floor entrances.

Other service facilities

・Customer service (8F)

・Japan Post Bank ATM (8F): Weekdays, Saturday from 10:00 a.m. to 9:00 p.m. / Sunday celebration from 10:00 a.m. to 8:00 p.m.

・Passport Cards point confirmation (Point machine) (each floor of 1F - 8F)

※Point machine of 1F becomes only point confirmation and the addition of visit point.
※When you are issued, please use Point machine of 2F - 8F.

・Keio Tomo no Kai shopping Cards balance inquiry machine (1F, 4F, 7F)

Various gift coupons
Department store gift certificate

It is convenient gift certificate to be able to use for shopping at approximately 400 stores of the whole country. You want the number of sheets, amount of money together and accept and set 1,000 yen ticket. (we offer list of use shops separately.)

6F gift certificate floor 

Gift card of KEIO

Other than Keio Department Store, rimone kakuten, it is gift certificate which is available in each KEIO group shop. You want the number of sheets, amount of money together and accept and set 1,000 yen ticket.

6F gift certificate floor 

Cards type gift certificate (department store gift card)

It is gift card of compact size entering wallet.
It is available in department store of approximately 190 stores of the whole country. Amount of money can be chosen from five kinds of 5,000 yen .10,000 yen .20,000 yen .30,000 yen .50,000 yen (issuance upper limit amount of money).

6F gift certificate floor 

Cards type gift certificate (KEIO gift card)

It is gift card of compact size entering wallet.
Amount of money can be chosen by setting of 1 yen unit to from 1000 yen to 100000 yen (issuance upper limit amount of money).

It is available in Keio Department Store Shinjuku, Seisekisakuragaoka Store (only in B building department store floor), sereo Hachioji Store (only in north building 4F Keio Department Store), La La Port Shimmisato Store (only in 1F Keio Department Store).

6F gift certificate floor 

Beer common ticket

In Keio Department Store Shinjuku, it is available in semibasement liquor gift floor.

Middle basement Liquor Gifts Section 

Rice ticket

In Keio Department Store Shinjuku, it is available in first basement Grocery floor.

Middle basement Liquor Gifts Section 

Ice cream ticket

In Keio Department Store Shinjuku, it is available in semibasement delicatessen floor.

Middle basement Liquor Gifts Section 

KEIO plaza check

It is ticket ten pieces spelling of gold note 1,000 yen to be available in Keio Plaza Hotel chain (Shinjuku, Tama, Hachioji, Sapporo). Restaurant of the direct management in building is available to staying.

6F gift certificate floor 

Imperial Hotel hotel check

It is gift coupon of 5,000 yen unit to stay, and to be able to use for meal, Trickster, shopping with Imperial Hotel.

※Meal, the use of shopping should be direct management store chisels.

6F gift certificate floor 

Child gift certificate

It is gift certificate which is most suitable for gift to child including birthday and Christmas.

※It becomes sale only for 500 yen ticket.

It is available in member shop, sales floor of child gift certificates such as department store or toy store.
(we can use even Keio Department Store 7F toy plaza)

7F toy plaza

Book Cards

It is prepaid card which is available in shop where "book Cards dealer mark" is indicated.

6F gift certificate floor

Others

・Jeff gourmet Cards: We can use in the 8F gourmet park "Minokichi".

・QUO CARD: We can use in the 7F book department.

※We do not sell

Other convenient services
Free Wi-Fi

Free Wi-Fi is available.

SSID: Keio-Dept Wi-Fi

※Ask sales floor person in charge about methods of connection in detail.

Each floor except the roof

Guidance of Shinjuku Store business hours

Shinjuku Store

Address

〒160-8321
1-1-4, Nishishinjuku, Shinjuku-ku, Tokyo
TEL 03(3342) 2111

Business hours

We do business this month without taking a rest.

 

[first basement -3 floor]
 From 10:00 a.m. to 8:30 p.m.
 (on Sunday/Holiday until 8:00 p.m.)
[4F to rooftop]
 From 10:00 a.m. to 8:00 p.m.
[restaurant street]
 From 11:00 a.m. to 10:00 p.m.

Member service